What is the In-N-Out golden rule regarding customer interactions?

The golden rule regarding customer interactions at In-N-Out is centered on the principle that the customer is always right. This philosophy emphasizes the importance of prioritizing the customer's needs and ensuring their satisfaction. It reflects the company’s commitment to providing an exceptional dining experience, where feedback and customer sentiments are valued and taken seriously.

This approach encourages employees to actively listen to customers and assess situations from their perspective, fostering a positive environment that enhances customer loyalty. By adhering to this rule, staff members are empowered to make decisions that prioritize the customer's experience, leading to better service and overall satisfaction. This foundational belief guides all interactions, setting a standard for how customers should be treated.