How should denied entry situations be handled according to the policy?

Handling denied entry situations is a critical aspect of ensuring safety and maintaining order within a facility. The appropriate approach involves a polite explanation of the denial to the individual, which helps to foster clear communication and understanding. By providing a rationale for the denial, staff can alleviate confusion and potential frustration from the individual.

After explaining the situation, if necessary, escorting the individual off the premises ensures that the situation is handled professionally and that the individual's exit is safe and orderly. This process helps to minimize disruption for other patrons and maintains a respectful atmosphere. Overall, this approach balances the need for security and safety with the importance of treating all individuals with dignity and respect.

In contrast, ignoring the individual can escalate tension and misunderstandings, asking them to wait lacks clarity and could lead to further issues, and contacting law enforcement immediately is typically reserved for more serious situations where there is a threat to safety, rather than a simple denial of entry.